Frequently Asked Questions

Products that require assembly

Bed frame with drawers

Bookshelf on headboard

Dining set of a table and chairs

Products that require minor/quick assembly

Sofa/loveseat whose legs need to be attached

Nightstand/chest/dresser, whose drawer handles need to be attached

Ready open-the-box-and-enjoy products

Accent chairs

Set of dining chairs nested in a box reversely.

Each unit will come with an instruction manual or a guide inside the product and tools needed.

Please find the assembly instructions in the product boxes.

Yes, tools are included with all furniture pieces that require assembly.

All furniture, towels and sheets are final sale

All rugs are eligible for return within 30 days of delivery. To process a return please click on this link https://www.inreturns.com/anneklein#/  or reach out to customer service furniture@anneklein.com

We take every possible measure before shipment to get the item delivered safely. If damage happens beyond control but is repairable we have a team of repair professionals across the country that will come to your home to repair. If the item is not fixable we will ship a new unit to you. No matter what furniture orders must be accepted upon delivery. If an order is returned to us because of refused delivery we will charge the appropriate return cost and deduct from refund.

Step 1: Document any concealed damages with photos and note the damage on the POD before signing, ie, box has been tampered with.

Step 2: Document any unconcealed damages with photos, i.e., chipped, dented or scratched items.

Step 3: Please contact furniture@anneklein.com within 48 house of delivery of any order issues.

Step 4: Expect a response from customer service within 24-48 hours for next steps to see if you are eligible for a replacement or if your item is repairable.

Yes, you can add a 2 or 3 year Mulberry Protection Plan to any furniture order.

If your order comes with a damaged piece, please reach out to furniture@anneklein.com with photos to determine if a repair or replacement is needed.

If there are missing parts/components, we will send what is missing as soon as possible. Please reach out to furniture@anneklein.com for assistance.

Please go to the product page under “How to care for product” to find care instructions. 

No, furniture and rugs do not qualify for free shipping.

Anneklien.com ships to all 50 states including U.S. Territories provided that it is a physical address. We do not ship to PO Box, or APO/FPO or Internationally currently. (APO military address + FPO Fleet Post Off which is also associated with military.)

You can expect your furniture to be delivered in 7-10 business days after you receive an order confirmation. We currently only ship furniture with standard shipping.

Yes, a signature is required at the time of delivery. Once the order arrives at the last terminal, the shipping company will contact you and arrange an appointment date.

At the time you place your order on AnneKlein.com, we will send you an Order Confirmation email.

Once your order has been shipped, you will receive a shipment notification which will include your tracking number. 

If you have an account on AnneKlein.com you may also sign in to your account and view Order Status and History.

Ownership of packages turned over to USPS/UPS/Fedex transfers to the buyer. AnneKlein.com is not responsible for lost, held, or damaged packages if a claim is denied by courier service.  We are not responsible for mis-delivery errors via carrier, or incorrect shipping info.