Loyalty & Referral FAQ
How do I sign up for the AK Insider reward program?
What are the advantages of becoming a rewards member?
How can I get a birthday reward?
I signed up for the Birthday Bonus but I didn’t receive it?
I already have an account. Do I need to create a new one to earn rewards?
Where can I find all of my rewards account info?
Does it cost anything to begin earning points?
How do I redeem my points?
How do points convert to dollars?
Will I be able to use my points/rewards in store?
Can I return my order if I redeemed rewards points for a discount?
I've earned points with my last purchase, but now I want to return it. What will happen to my reward?
Do points ever expire?
Why didn’t I earn points on my purchase?
I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?
I received an error message when referring friends through the email referral box. What went wrong?
I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?
How do I redeem my rewards at checkout?
-
How do I sign up for the AK Insider reward program?
-
What are the advantages of becoming a rewards member?
-
How can I get a birthday reward?
-
I signed up for the Birthday Bonus but I didn’t receive it?
-
I already have an account. Do I need to create a new one to earn rewards?
-
Where can I find all of my rewards account info?
-
Does it cost anything to begin earning points?
-
How do I redeem my points?
-
How do points convert to dollars?
-
Will I be able to use my points/rewards in store?
-
Can I return my order if I redeemed rewards points for a discount?
-
I've earned points with my last purchase, but now I want to return it. What will happen to my reward?
-
Do points ever expire?
-
Why didn’t I earn points on my purchase?
-
I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?
-
I received an error message when referring friends through the email referral box. What went wrong?
-
I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?
-
How do I redeem my rewards at checkout?